Refund Policy

  • By purchasing Services through this site, you are agreeing to these terms and entering into a contract with Media One Solutions.
  • Return, refund and cancellation policy: Our policy is to offer refunds on Digital Products/Services for up to 30 days after delivered. Should you consider your situation to be a special circumstance then please get in contact with us and we shall consider your invidual request. In the event that we do issue a refund, your access to the Service(s) will be revoked.
  • Delivery policy: Services bought through the Media One Solutions Store are delivered via Media One Solutions.
  • Media One Solutions provides no guarantee of availability of the web server or hosting of the Digital Products. Media One Solutions will make commercially reasonable efforts to provide availability.
  • Any Services which are purchased on a subscription basis will be subject to the following:
    • “Monthly” subscriptions will be charged each month on the same day as the day of the month when subscription was first activated. (unless canceled)
    • “Quartely” subscriptions will be charged each quarter on the same day as the day of the month when subscription was first activated. (unless canceled)
    • “Semi-Annually” subscriptions will be charged semi annually on the same day as the day of the month when subscription was first activated. (unless canceled)
    • “Annual” subscriptions will be charged each year on the same day and month as the day and month as when subscription was first activated. (unless canceled)
    • If the charge is scheduled for a day that does not exist in the month being charged (for example the 31st June), then the charge will instead occur on the last day of that month.
  • For any customer enquiries, please submit a support ticket https://billing.mymediaone.com/submitticket.php?step=2&deptid=1
  • Privacy: we take your privacy very seriously. If you opt in to receive information about related Services from Media One Solutions, we will occasionally email you about product upgrades or any other relevant news. Other than that, we will only contact you in direct relation to the items you have purchased from us. We will never sell or rent your details. You can read our full privacy policy here https://mymediaone.com/privacy-policy/